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DANIAN

FAQ

Common questions.

Support, Billing & Account — Contact support, tickets, payments, invoices, access, security, backups, catalog & migrations.

✓41 answers  📄7 sections  💬Or chat - same day reply

01

Pricing and billing

€9 per app, per month. That covers hardware, security, software updates, daily off-site backups, 24/7 monitoring, SMTP, and chat support with a real human. Add-on resources are priced separately and never charged without your explicit consent. The same €9 rate applies whether you run one app or fifty.
1 vCPU and 1 GB RAM, 30 GB SSD storage, 1000 GB monthly bandwidth, automatic SSL, custom-domain support, daily off-site backups, software updates, security patches, 24/7 monitoring, SMTP, and 24/7 chat plus email support. The data-jurisdiction split is covered in the data section below.
No. Only one charge can appear on top of the €9 base: bandwidth above the included 1000 GB at €0.03/GB. Both are visible in the dashboard and we notify you before either threshold is crossed. There is no setup fee, seat fee, or surcharge.
VAT is added on each invoice based on your billing address. Business customers with a valid VAT ID receive reverse charge (0% VAT) where the rules apply; other international customers pay no VAT.
Monthly, in advance, by card. Each app is its own line item at €9 per month. Add-ons — extra vCPU/RAM, extra storage, bandwidth overage above 1000 GB — appear as separate lines on the same invoice. The first invoice issues at the end of your 7-day trial, only if you continue. See the pricing page for the full breakdown.
Major credit and debit cards (Visa, Mastercard, American Express, etc). Some regions also support local methods (SEPA Direct Debit, iDEAL, Bancontact) where the payment processor enables them. Cryptocurrency is not currently accepted.
From the dashboard, or by replying to any DANIAN email. Cancellation stops billing at the end of the current month. Your data remains accessible for 7 days after cancellation in case you need to export it. After that, the app is decommissioned and the data is removed from our systems.
The 7-day no-card trial is the refund-equivalent decision: you only pay if you continue past the trial. Once a monthly bill is paid, that month is refundable up to 14 days. If something is genuinely broken on our side and we couldn't resolve it, email support — we make it right case by case.
We wait. We don't delete your data on a failed payment. You'll get an email with the failed-charge details and a link to update the card. If the issue persists, we follow up by email — chat is also fine. The app keeps running while we sort it.

02

What's included

1 vCPU and 1 GB RAM, 30 GB SSD storage, and 1000 GB monthly bandwidth — enough to run the typical first-app workload comfortably. Each app runs in its own isolated container with hardened security boundaries between tenants. You can scale up to 64 vCPU, 512 GB RAM, and 16 TB storage per app as needed.
Yes. We back up every app daily to an off-site location, encrypted in transit and at rest. Backup retention is 7 days by default. The restore can be performed by the client via the management dashboard, or via a restore requests which goes through chat or email and typically complete the same day. Longer retention windows are available on request for accounts that need them.
24/7 automated monitoring on every app. We check uptime, response time, error rates, disk space, and resource utilization continuously. When something looks off, our system alerts on-call and a human investigates — usually before the customer notices. Status events on shared infrastructure are posted publicly on our Status page.
Yes. Every app gets automatic SSL via Let's Encrypt, on both the default subdomain and any custom domain you connect. Certificates renew automatically. Mixed-content issues, redirect setup, and HSTS configuration are handled by us. You don't manage certificates manually.
Yes — both. Security patches on the underlying operating system and runtime go out within hours of upstream release. Application updates (the n8n version, the Nextcloud version, etc.) are scheduled as soon as each is marked stable, plus emergency releases when an upstream CVE warrants it. You can defer non-critical updates if you have a custom config that needs testing.
Yes — up to 1,000 messages per month per app. SMTP credentials, DNS records, and reverse DNS are all set up by us out of the box. We can also configure your own SMTP relay if you have one.
Included — same €9 covers it. 24/7 chat with a real human, email at any time. Support routinely performs DNS edits, SMTP setup, integration walk-throughs, and config changes — work most managed-hosting providers gate behind professional-services contracts. There is no support-tier upsell.

03

Data & privacy

Account data — billing, support history, logins — sits on infrastructure operated by named subprocessors in our home jurisdiction. Application data — what your apps contain — sits in the datacenter location you choose at deployment, from 21 options across six continents. The full subprocessor list is on located on this page.
Pick from 21 datacenter locations across six continents. The region selector at deployment lets you choose the country closest to your users. Locations cover Europe, North America, South America, Asia-Pacific, India, the Middle East, Africa, and Oceania. Multi-region deployments are supported: you can run the same app in separate regions.
A small number of operations engineers with a need-to-know. Access is logged, scoped to the specific app, and time-bound when possible. Customer data is never accessed for marketing, training, or analytics.
No. DANIAN does not sell, rent, share, or trade customer data with third parties for any commercial purpose. The only third parties touching your data are our named subprocessors — the infrastructure providers, the payment processors, the email-sending relay — listed transparently on this page, each with the role they play. Data stays under DANIAN's processing agreement.
Yes — at any time. Email support with a deletion request and we'll remove the relevant data from our systems within 30 days. For complete account closure, see the cancellation flow in the dashboard. We retain only the legal-minimum records (invoices for tax purposes, basic transaction logs) for the period required by the law in our home jurisdiction.
Yes. Connections to your apps and to your account use HTTPS with modern TLS. Backups are encrypted at rest.

04

Migrations

From the dashboard, you can request an export. After that, our team will generate an archive with the database, the user-uploaded files, and the app config. Also, any client can use the Management Dashboard tools (Terminal + File Manager) to export the data himself/herself at any time. Most apps publish their own export tools too: Nextcloud, Mautic, n8n, and Matomo all support standard import/export workflows. The OSS app is yours; we just operate it.
Yes. Open a chat or email with the source and destination region, and we'll handle the move. The migration runs as a snapshot copy with a brief planned cutover — usually under an hour of read-only time, sometimes less. Apps with multi-gigabyte databases take longer. Bandwidth for the transfer is on us.
Yes — a planned, scheduled window, typically 5–60 minutes depending on app size. We pick a window with you in advance, take a final snapshot, cut traffic over to the new instance, and verify before declaring done. Migrations are read-only most of the way; the write-cutover window is the part that's truly down.

05

Support

A real human responds to chat or email at any hour. Not a chatbot, not a tier-1 queue routing tickets to a separate team — the same people who run the infrastructure are the ones replying. Average chat response is a few minutes; email is same-day for most messages, longer for complex requests.
Yes — that's the bulk of what support does. We make DNS records on your behalf when you grant access, configure SMTP for transactional emails, and debug app-specific issues live. Work that other managed providers gate behind professional-services contracts is part of the standard €9 plan here.
No. Chat and email are faster and produce a written record that survives the call. We've found that calls take longer to resolve, are harder to follow up on later, and exclude customers who prefer text-based support.
We help up to the point where it stays a hosting question. App customizations, custom themes, custom plugins, or business logic on top of your apps are work we'll usually point you toward — either to your own developer or to a partner agency. We can also recommend partner agencies who specialize in specific apps in the catalog.
Yes. Every app's dashboard exposes a per-container terminal and a file manager. You can inspect logs, edit configuration files, browse the filesystem, and pull files down on your own schedule. The container is your isolated environment; the underlying host stays under our management. This is one of the few places we surface direct access while keeping the managed-service guarantees intact.

06

Apps and the catalog

150+ open-source apps across the catalog: Nextcloud, n8n, Matomo, Vaultwarden, Mautic, EspoCRM, Mattermost, PeerTube, Mastodon, BookStack, Cal.com, NocoDB, and many more. The full searchable catalog is at this page. New apps are added regularly.
Email us with the project URL — if it's a maintained open-source app with active commits in the last 12 months, we'll usually have it added within couple days. Active customers and partners get priority. Apps with strange licensing, abandoned upstream projects, or apps that require extensive custom infrastructure may take longer or be declined.
Yes. Each app is its own line item at €9 per month — there's no plan tier or app-count discount. Run one app or hundreds; the math is the same per app. Each app gets its own isolated container with separate database, separate domain, separate backup schedule, and its own resource allocation.
Yes — common pattern is a separate dev or staging instance. Each one is a separate €9/month, with its own domain and its own data. Some customers run a third instance per region as well. The dashboard lets you tag and group instances so a fleet of similar apps stays organized.
No — and that's intentional. The catalog runs vetted, maintained, upstream-canonical images. Custom Dockerfiles would mean we can't reliably promise updates, security patches, and uptime — the things you're paying for. If your use case genuinely needs custom containers, a developer-grade PaaS or BYOVM product is the better fit.

07

Technical limits

Up to 64 vCPU, 512 GB RAM, 16 TB SSD storage, and 12 Gbps network on a single app. That covers most production workloads short of high-end enterprise. Past that ceiling, the architecture stops being a fit — workloads at that scale are better served by VM-per-service or dedicated-infrastructure providers, and we'll say so plainly.
Add resources at €9 per additional vCPU/RAM unit, €0.50 per additional GB of storage. The first signal is usually the dashboard's resource graph trending toward the €9 base limit — at that point, we get in touch and discuss the upgrade with you before charging anything. We do not auto-charge.
Each app includes 1000 GB of monthly bandwidth — enough for the great majority of typical workloads. Above 1000 GB, additional bandwidth is charged at €0.03 per GB. The dashboard shows monthly usage in real time and we email an alert at 80% of the included allowance.
Resource changes go through chat or email — usually a same-day turnaround. We do this rather than expose a one-click upgrade because resource shifts can affect database performance, backup window, and billing — surprises in any of those hurt more than the click saves.
The dashboard shows current resource usage live.

With that said, we understand that some clients may expect significant usage increase at certain periods, which is why we made it possible for each client to be able to manually increase the CPU/RAM limits per each app. That functionality is added only for rare cases.
We don't expose SSH at the host level — that would mean we couldn't reliably promise uptime, patching, and backups, the things you're paying for. The dashboard does provide per-container terminal and file-manager access, so you can inspect logs, edit configs, and pull files from your specific app. The container is your environment; the host stays ours.
Yes — 99.9% monthly uptime, contractually published at /service-level-agreement. The page documents the credit terms when we miss it and the methodology for measuring downtime. The 21-location architecture means a regional failure on the underlying infrastructure does not take all customers down at once. Our Status page is available at all times.

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