Fully Managed osTicket
as a Service

Deploy osTicket as a fully managed service starting at €9/mo. Get automated backups, SSL, updates, support and monitoring included.

osTicket is an open-source help desk and ticketing system — email-to-ticket intake, department routing, SLA timers, and a customer portal — combining the convenience of Zendesk with the privacy and control of self-hosted infrastructure. Released in 2003 by Peter Rotich and maintained today by Enhancesoft, LLC, it runs at thousands of MSPs, universities, and municipal IT departments.

✓Free 7-day trial ✓99.9% Uptime SLA ✓No credit card ✓Cancel anytime

✓Free 7-day trial ✓99.9% Uptime SLA
✓No credit card ✓Cancel anytime

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Pricing

osTicket

STARTING AT

€9/month

Automated Backups

Monitoring

Automated Updates

Auto SSL

USAGE

Unlimited

Human Support

Custom Domains

Terminal Access

File Manager Access

Deploy in your region — 21 locations worldwide

Germany

Finland

Netherlands

Sweden

United States

Canada

Singapore

Japan

Australia

Brazil

South Africa+9 more →

ABOUT THE SOFTWARE

What is osTicket

osTicket is an open-source help desk system that turns inbound email and web-form submissions into trackable tickets. Agents work them through SLA timers and department queues; customers see status in a portal. Built in PHP and MariaDB, GPL-2.0 licensed, in continuous development since 2003.

The project is maintained by Enhancesoft, LLC out of Alexandria, Louisiana, with Peter Rotich as founder and lead maintainer. It runs on PHP against MySQL or MariaDB. A typical install fits comfortably in 2 vCPU and 2–4 GB RAM for teams up to around 25 agents. The database stays small when attachments offload to S3-compatible storage.

osTicket has been in production since 2003 at thousands of organisations spanning MSPs, universities, U.S. municipal IT departments, and small-business support teams. Dartmouth Engineering runs it for Formula Hybrid + Electric Competition operations. Public "powered by" walls are rare because most installs are internal IT systems behind the firewall — but G2 and TrustRadius reviewer roles consistently skew toward education, public sector, and managed-service providers.

FEATURES

What osTicket does

osTicket converts email and web-form intake into routable tickets, runs them through department queues with SLA timers, and gives agents a unified workspace. Customers track status through a self-service portal. Plugins extend authentication, storage, and integration paths. This section describes what osTicket itself does; the platform guarantees above are what we add.

Email-to-ticket intake

POP3, IMAP, and OAuth2 mailbox fetching turns every inbound email into a tracked ticket. Attachments and threading preserved. Multiple service mailboxes per install.

SLA management

Per-ticket SLA timers with priority levels, business-hours support, escalation rules, and breach alerts. Different SLAs per department or per contract.

Knowledge base

Internal and public knowledge-base articles, categorised and searchable. Insert canned responses inline when replying to a ticket.

Agent roles and permissions

Granular role definitions for team leads, agents, and supervisors. Department-scoped access. Logged history of who touched what and when.

Department routing

Auto-route tickets by recipient address, sender domain, help topic, or keyword filter. Each department gets its own assignment rules, signature, and agent roster.

Customer portal

Self-service web portal where end users open tickets, check status, and reply without an account or via SSO. Branded to your domain.

Custom forms and fields

Build intake forms per help topic. Required fields, dropdowns, dates, file uploads. Forms attach to the ticket as structured data agents can filter on.

API and plugins

REST API for ticket creation and lookup. Plugin system covers LDAP/AD auth, OAuth2 mailbox auth, and community extensions.

Software Source

Documentation

Video Tutorials

WHAT'S ALWAYS INCLUDED

Every app. Fully managed.
Nothing extra to pay for.

Every app you deploy includes the full managed service — security, backups, updates, and support from day one.

Automatic updates and patches

Apps run the latest stable version. Security patches applied silently, with rollback if needed.

Daily off-site backups

Multiple daily backups in redundant off-site locations. One-click restore if anything goes wrong.

24/7 uptime monitoring

Continuous monitoring with instant alerting. We respond before you notice.

SSL, firewall, DDoS protection

Auto-renewing SSL, hardened firewall rules, DDoS mitigation on every deployment.

Performance and scaling

We monitor resource usage continuously. When your app needs more headroom, we flag it and upgrade with your explicit approval.

Dedicated engineering support

Real engineers on chat. DNS, SMTP & migration help. All included in €9.

Start 7-day free trial

WHY MANAGED

Why teams pick managed osTicket

Zendesk's July 2023 pricing update raised list prices an average of 16% and reset Suite Team to $55 per agent per month on annual billing. A 10-agent shop now writes a $6,600 annual check before any add-on. osTicket is the open-source path off that bill — but the path is only viable when someone else handles the operations.

Running osTicket yourself is a real job. The email-fetcher cron has to fire every minute via system crontab — not osTicket's auto-cron setting, which only runs when an agent is browsing the back office. PHP 8.2 needs patching against monthly CVEs. The database needs innodb_buffer_pool_size tuned for ticket volume. Attachments need to offload to object storage or the database swells. SSL certificates need renewing every 90 days. And every time Microsoft deprecates an Outlook endpoint, the OAuth2 plugin breaks and emails stop arriving.

That last one is the silent killer. Through 2025 a recurring error string — "The API version V2 has been depreciated" — broke email ingestion on osTicket installs all over the official forum. Tickets stopped getting created from inbound mail. No alert, no bounce, just silence. The fix is straightforward (update the OAuth2 plugin, re-save the mailbox credentials), but you have to know to look. We watch the last_fetch timestamp on each mailbox and alert if it stalls for more than five minutes.

REVIEWS

Hear from customers like you

Successful businesses and professionals around the world rely on DANIAN every day

No more maintenance headaches!

Finaly, I can relax and not bother with maintenance. Each of the softwares that we run on DANIAN is automated and running stable for couple months already. They even assist us with modifying the DNS records. Once we needed to modify the config of Nextcloud so that we are able to upload higher than 5GB files and they assisted us fast. I also love their documentation!

Kevin Blackwell

Best managed service

I previously ran Peertube, Mastodon, Mattermost and Mirotalk on other providers before switching to DANIAN. I was tired of handling the updates and backups myself. Not only that the performance is "out of this world" fast, but their tech support is amazing. Since then I added 5-10 more Apps on my account. I also love how they add more softwares on their list constantly!

William Northfield

Love the personalized service!

I own an ecommerce startup. I knew that I need some softwares so that I add automations in my biz. I hopped on their livechat and I explained my needs. Albert recommended me couple softwares, each for a specific use-case. I signed up for the free trial and tested all. Ended up activating 6 apps. Everything is running smooth 2 months so far. I love the personalized service that I get with them!

George Adams

n8n runs excellent

We needed to add the ffmpeg functionality to our n8n instance. I contacted their support team. They made the required changes in couple minutes and notified me. Usually for this type of service I would need to hire a developer on a hourly basis. Love them!

David Hartmann

Smooth experience

I needed a way to manage the projects and files for my company. This was the first time I learn about opensource. I asked their support and livechat and they assisted me immediately. I started with Openproject. Later I added Nextcloud. My team were able to get used to the apps fast.

Levi Nilsson

Bye GA

I wanted to replace GA with something but I didn't know the options. I talked with Jack on the livechat. Couple minutes after that, I have a running Matomo Analytics. They even configured the tracking and connected it with my website. I have only words of appreciation and respect!

Wyatt Mitchell

Love the freedom

I wanted to use a crm for my startup. I signed up for the free trial. Tried out espocrm and dolibar and picked one. Their dashboard is very easy for a beginner. I recommend them and feel confident in choosing them.

Elias Koch

Wow just wow

After discovering DANIAN, I wished I'd found them sooner — their solution is excellent and deserves wider recognition. Very good solution!

Tyler Hollander

Professional tech support!

I thought that I knew what I was doing and I made changes in the Mattermost backend config file. Then it broke. I reached out to their tech and received an incredibly specific and fast response. They found the error fast and provided a clear solution.

Bastian Engel

Their support team is the best!

I had a problem with my card and the subscription could not be renewed in time. I notified their support and surprisingly, they showed much understanding. They basically left my apps run until I solved the card issue. Other providers would have deleted my data in a heartbeat. This is the way to build client-vendor trust!

George Adams

Fair price and fast

4 months ago I activated n8n, Uptime kuma, Vaultwarden and Paperlessngx. So far everything is perfect. The performance of all apps is excellent. I contacted their support team couple times for using custom subdomains for the apps and they were fast and kind. I'm constantly recommending them to my network!

Atanas

Vaultwarden 10/10

I wanted to selfhost a passwords manager for my company but I didn't trust the mainstream providers. I tried out Vaultwarden for the free trial. I loved how their support team communicated with me professionally but still kind. I know that I can contact them whenever with whatever question I have. Recommended!

James Smith

Multiple locations options

I run an agency. The majority of our clients are in different countries. I love that DANIAN has 20+ countries and I can spin up any app in any location. This gives us the freedom to focus on our clients. Sure, I can employee a dev in my team, but honestly, I prefer to not have those headaches. With DANIAN everything is running 24/7.

Edward Nelson

Everything just works!

My focus is on my business, not running servers. I love that I can lauch any app without having to think about the tech behind it. Everything just works!

Tony Roy

Awesome support team!

I signed up for the free trial in order to test Chatwoot. I needed to put a livechat widget on my website but I don't have much tech experience. I contacted their support to see if they can assist. They went above and beyond by generating the livechat widget code for me and inserting it in my website. They answered all my additional questions.

Filip

Very proactive!

Today couple of the videos on my Peertube got viral. Before I even noticed, their support have notified me via email that they proactively upgraded my app with more cpu & ram so that it continues to work without any downtime. They left the upgraded app with the added resources for couple days until the traffic stabilizes. After that I had the possiblity to stay on the same plan or keep the upgraded plan. Out of gratitude I stayed on the upgraded one.

Luke Hall

Win-win!

I run a web design biz. After I perform the work for my clients, they constantly ask me for more software solutions. So I partnered with DANIAN. Not only I provide the requested softwares for my clients and get the increased revenue boost by delegating all to DANIAN, but also for those clients that wish to order directly from DANIAN, I send them an affiliate link. Win-win on all sides!

Luke Walker

Flexible

For the past couple months I was running many apps with DANIAN for my clients. But one of my clients wanted a software that isn't on the current list. I talked with their tech support. They accomodated me and added the software the same day. The next day, I signed for their Partners program. We will go long way together!

Jeffrey Johnson

Awesome customer service

I needed to add analytics on my website but I didn't know anything about DNS. Their team guided me at all phases and they performed the changes for me. Additionally they were transparent and notified me of every change applied and steps performed.

Gabriele Marino

Good admin dashboard

Not only that I got Chatwoot, I also have access to the management dashboard. I love that I can view my hourly/daily usage and perform manual backups and restorations if needed. I don't need the level of control but it feels good to know that I have it if I need it.

Matthew Turner

Financially wise decision

Why install Chatwoot on a VPS that will cost me $20-25/month. Then worry about security, updates, backups, etc. Instead, I can activate it on DANIAN the same day for half the price. Plus, less headaches for maintenance. So happy I found out about this company!

Andreas Schmitt

Great service!

I configure custom Matomo tracking for my clients as a monthly service. Many of my clients were asking if they can selfhost Matomo instead of using the Cloud service. My employee recommended DANIAN. Basically, I can activate as much Matomo's in any of 20+ countries the same day. Additionally the affiliate revenue is a nice bonus.

Jacob Turner

Smooth experience

I was listing through youtube tuts on how to install Bookstack myself. Then randomly, I found their video playlist exactly for Bookstack. Got curious and went at their website. For the same price (or higher) that I would pay for just the VPS, with them I'm getting a fully managed Bookstack. It's a no-brainer decision!

Elias Gustafsson

I love opensource software

2 days ago I haven't heard about opensource softwares. Today I'm running 4 apps and enjoying the trip. Hey, 1 month later I may become a developer, haha just kidding. Love you guys!

Mason Hayes

Its a great service

Its a great service. I love the performance of my Mastodon community. It keeps on growing and I don't have any worries about backups, secuirity, updates, etc.

Vinícius Rocha

Very intuitive solution!

I wanted to use a nocode software for my company. A friend recommended them so I tried both Baserow and NocoDB, couple days later picked one.

Haruto Hashimoto

Top-notch security

Honestly, I don't care much about performance and functionalities. I just wish to not bother with hacking attacks so that I can focus on my firm. I recommend them!

Henrik Otto

See more reviews

USE CASES

Three teams who run osTicket on DANIAN

These are representative team types we set up most often. Each starts with the same flat €9 plan.

12-AGENT REGIONAL MSP

Consolidating per-client mailboxes after a Zendesk Growth quote crossed €10K

A managed-service provider supporting around 120 SMB clients across DACH consolidates ticket intake after the Zendesk Suite Growth annual quote landed over €10,000 for 12 seats. They run osTicket on DANIAN in Germany, point helpdesk.msp.example at the instance, enable the LDAP plugin for staff sign-in against their on-prem AD, and configure per-client departments that auto-route by sender domain.

25-AGENT MUNICIPAL IT DEPARTMENT

Moving off a shared Outlook mailbox after the old ticket tool was sunsetted

A mid-sized U.S. city's IT shop, serving around 3,500 employees, replaces a vendor-sunsetted ticket tool with osTicket on DANIAN in a US. region. They configure 7-year ticket retention to match the city's records policy, SAML SSO against Microsoft Entra ID, and a public-facing portal at help.cityname.gov for resident IT requests.

18-AGENT UNIVERSITY HELPDESK

Replacing per-seat SaaS after the renewal crossed the departmental budget

A mid-sized university's central IT supports around 14,000 students with 18 agents. They run osTicket on DANIAN in Netherlands, integrate with the institution's Shibboleth IdP so students sign in with their student-ID account, and split tickets across Networking, AV, Accounts, and Learning-Platform departments. An Office 365 service mailbox fetches via OAuth2 every minute.

COMPARISON

Four ways to run osTicket

You can pay per agent per month to Zendesk. You can spin up a VPS and learn PHP-FPM tuning. You can buy a tower server and run it from the back office. Or you can pay €9 a month and stop thinking about the operations. The math at 1, 5, and 10 agents, below.

PATH	1 AGENT	5 AGENTS	10 AGENTS	YOUR OPS TIME
Zendesk Suite Team $55/agent/mo, annual billing	$55/mo $660/yr	$275/mo $3,300/yr	$550/mo $6,600/yr	0 hr/mo vendor-managed
Self-host on a VPS $24/mo production-class VPS	$44/mo + ops 5–10 hr initial setup	$44/mo + ops €60–240/mo time	$44/mo + ops tune DB at 25+ agents	1–2 hr/mo patching, on-call
Home server Synology DS923+ or HP ProLiant ML30 Gen10	€210–667/mo all-in	€210–667/mo same hardware	€210–667/mo may need upgrade	2–4 hr/mo + business uplink
DANIAN Managed osTicket	€9/mo €108/yr	€9/mo €108/yr	€9/mo €108/yr	0 hr/mo we handle it

Zendesk monthly billing adds roughly 20%; Suite Growth runs $89 and Suite Professional $115 per agent per month on annual. VPS path assumes $24/month for the box, $5 for object-storage backups, and $15 for monitoring, plus €60–120/hour of operator time — the time line is what usually decides it. Home-server math amortises hardware over 36 months and adds business-grade internet, off-site backup, and operator time. DANIAN's row holds at €9 because the platform absorbs the operations cost across the customer base.

BY INDUSTRY

osTicket for specific industries

osTicket is most credible in three sectors with a shared operational shape: high-volume internal IT support, multi-tenant client routing, and long retention requirements. The three blocks below are what we run by default, per industry, with the configuration choices we make at provisioning.

Managed service providers (MSPs)

MSPs typically operate under client-contract SLAs and ITIL-aligned incident workflows — first-response timers per priority level, escalation paths, and per-client log retention.

For osTicket on DANIAN, that translates into per-client department isolation with dedicated Help Topics and assignment rules, ticket and reply logs retained for 13 months minimum, and the LDAP plugin bound to the MSP's directory for staff sign-in.

A typical workflow: client email arrives, gets auto-routed by sender domain into the matching client department, triages into a Tier-1 queue with SLA timer attached, escalates to Tier-2 at 80% of SLA, and closes with a knowledge-base suggestion plus a CSAT survey.

A 12-agent MSP usually handles 2,000–5,000 tickets per month against a 1-business-hour first-response SLA for priority-1 incidents.

K-12 and higher education

School and university help desks run under FERPA in the US — student-record confidentiality with specific consent requirements before disclosure to anyone other than the student — and parallel student-records laws in other jurisdictions.

For osTicket on DANIAN, that means region pinning to the institution's country (Germany or Netherlands for institutions in those regions; US for US institutions), SAML SSO via Shibboleth or Microsoft Entra ID so students sign in with their existing student-ID account rather than creating new credentials, and help-topic separation between Student, Staff, and Faculty queues so confidential student requests never land in a shared mailbox.

Typical workflow: student logs in to the portal via SSO, submits a ticket categorised by Account, Network, or LMS, gets routed to the correct sub-team, resolved or escalated to a specialist, then closed with a knowledge-base link inserted by canned response.

A central university helpdesk with 18 agents typically handles 4,000–8,000 tickets per month, with peaks at the start of each term and a 4-business-hour first-response target.

Government and municipal IT

Public-sector IT runs under state public-records and FOIA-equivalent retention statutes — commonly 3 to 7 years for operational IT records, with longer windows for anything touching investigations or litigation holds.

For osTicket on DANIAN, the configuration locks region to the citizen-data jurisdiction, sets ticket-and-attachment retention to the longer of records-law minimum or 7 years, integrates SAML SSO against the agency's Entra ID or Okta tenant, and exposes a public-facing portal on the agency's gov-domain subdomain for resident-facing requests.

Workflow: an internal employee or resident submits via portal or email, the ticket gets auto-categorised by Help Topic and routed to Networking, Desktop, Phones, or Apps, then assigned per business hours and on-call rota, resolved within SLA, and archived to meet the statutory retention window.

Municipal service desks serving around 3,500 employees plus a resident portal typically handle 600–1,500 tickets per month and resolve roughly 74–80% at first level without escalation, per HDI benchmarking.

FAQ

Frequently asked questions

Everything teams ask before signing up — answered straight, without sales speak.

Three groups: technical setup, migration, and how DANIAN works as a service.

Technical and configuration

How do I set up email fetching from Office 365 or Gmail with OAuth2?

osTicket ships an OAuth2 plugin you install in Admin Panel → Manage → Plugins. For Microsoft 365 you register an app in Entra ID, paste the tenant ID and client credentials, then reauthorise the mailbox. For Gmail it's the parallel dance in Google Cloud Console. We pre-install the plugin on DANIAN instances and walk you through the credential paste at setup.

My OAuth2 mailbox stopped working with "The API version V2 has been depreciated" — what's going on?

Microsoft has been progressively deprecating Outlook endpoints used in earlier OAuth2 flows. When a deprecation lands, the token refresh fails and email ingestion stops silently. Fix is to update the OAuth2 plugin to the current release and re-save the mailbox credentials.

How do I set up the cron job so emails fetch when no agent is logged in?

osTicket's auto-cron setting only runs when an agent is browsing the back office — and only at most once every three minutes per logged-in staff. For reliable ingestion you need a system crontab entry running php /var/www/osticket/api/cron.php every minute via CLI. CLI execution bypasses osTicket's API-key check for HTTP cron calls. We configure this by default and watch the exit code.

How do I integrate Active Directory or LDAP for staff sign-in?

Install the auth-ldap plugin from osTicket's plugin repository, point it at your LDAP server with bind credentials, then set each staff member's Authentication Backend to "Active Directory or LDAP" in their staff record. Anonymous bind, simple bind, and StartTLS are all supported. Group-based access mapping is doable through filter strings.

Is there a SAML SSO plugin?

osTicket doesn't ship native SAML in core. Two routes work: a community SAML plugin (several maintained forks exist on GitHub), or fronting osTicket with an auth proxy like Keycloak or oauth2-proxy that handles SAML federation and passes user identity through remote-user headers. We can implement either pattern as part of onboarding.

How do I set up DKIM and SPF so outbound replies don't go to spam?

Don't rely on PHP's mail() function — outbound deliverability is poor. Configure an SMTP relay (any transactional mail provider works) with DKIM signing for your sending domain, add an SPF record that includes the relay, and publish a DMARC record at quarantine. We configure the SMTP relay and assist with the DNS records at setup. You verify them in your own DNS panel.

Migration and onboarding

How do you handle DNS and the custom domain during setup?

We can activate your app on your own custom domain/subdomain. Examples: mydomain.com, anyword.mydomain.com.
Or, on our randomized free subdomain. Example: 963.apps.danian.cloud
If you wish to use a custom domain/subdomain, select that option when ordering your app (or notify us later). We will send you the required DNS records and if needed, our tech team will modify them for you.

Which regions can I deploy in?

21 datacenter locations across six continents. You choose the region at provisioning. Application data sits in the region you choose; pick whichever is closest to your users or matches your data-residency preference.

Can I move regions later?

Yes. Request a region migration from the dashboard and we run the move in the background. The system emails you when the migration completes; total transfer time depends on data volume but typical instances finish in a few hours. There is no extra charge for a region change.

Can I leave and take my data with me?

Yes. Full data export is available at any time, in a portable format you can bring to any infrastructure.

Can I import my tickets from Zendesk?

Yes — via either CSV export with the osTicket import tools, or a third-party migration service like Help Desk Migration that handles the mapping. Custom fields and SLA history typically need some manual reconciliation.

Can I migrate from Freshdesk?

Same pattern as Zendesk — third-party migration tools cover both. Tickets, attachments, contacts, and historical replies typically come across cleanly. Knowledge-base articles migrate separately. Plan a maintenance window because cutover requires repointing your support mailbox MX or forwarding rules.

Billing, support, and platform

What's included in €9 per app, per month?

€9 covers everything we do for that app: hardware in the region you choose, daily off-site backups with one-click restore, automatic security patches and version upgrades, 24/7 monitoring, SSL and firewall, and engineering support on Email/LiveChat. There are no setup fees or hidden line items. For more info see our Pricing page.

What happens after the 7-day trial?

If you decide to continue, we charge €9/app/month from day 8. If you don't, the trial ends and you can export your data. No card is required for the trial, and we never auto-charge you without explicit consent.

Are there per-user fees?

No. The €9/month is flat regardless of how many users log into your app. Add 5 users or 50; the price doesn't change.

What is included in support?

24/7 Live chat and email support, both staffed by engineers who run the systems. We handle DNS configuration, SMTP setup, app integrations, performance tuning, troubleshooting, and migration help. Response time is typically under an hour. There is no tier system — every customer gets the same support.

Can I cancel anytime?

Yes. Cancel from the dashboard. We don't charge a cancellation fee, we don't lock data, and we will export your data to you on request before deletion. data to you on request before deletion.

How do you handle backups?

Every customer instance is backed up daily to a separate region from the primary. We test restores. You can request a restore at any backup point within the retention window — usually 7 days for daily backups.

Where is my data stored?

Your application data sits in the region you choose at provisioning — 21 datacenter locations across six continents. Account-level data (billing, account email, support ticket history) is processed centrally. Application data region is picked by you, per app.

What's the SLA?

99.9% uptime SLA on every app, every tenant. Service credits are documented at danian.co/service-level-agreement. The status page is located at status.danian.co.

How does scaling work?

When your tenant approaches the resource ceiling — the base tier holds 1 vCPU/RAM, 30 GB storage — we notify you. Resource upgrades happen with your explicit consent; we will not upgrade your tenant or charge you without it.

What happens if my card fails?

We wait. We don't suspend the app or delete your data on the first failed charge. We email you, you fix the card on file, and we continue.

What about taxes and invoicing?

Invoices can be downloaded from the billing dashboard in PDF the day each charge succeeds. EU VAT is added where applicable and the VAT-reverse-charge regime applies for VAT-registered businesses with a valid number.

Which apps are in the catalog?

150+ open-source apps across automation, team chat, file sync, analytics, AI, password management, email marketing, dev tools, project management, smart home, CMS, and federated social. See the full catalog →

Do I get terminal access to my instance?

Yes. Every instance comes with a web-based terminal and a file manager in your DANIAN management dashboard. Useful for managing your data and customizations.

What if I outgrow €9 or the per-app resources?

Resources scale with your usage. If your app needs more vCPU, RAM, or storage, we add it — and we ask first before any change to your plan. €9 is the floor; resource-heavy workloads may price higher, but you'll always know in advance.

Is there a Partner or Affiliate program?

Yes. We have both a Partner program and an Affiliate program available. Anybody can sign up.

Is there a contract or minimum commitment?

No contract. No minimum commitment. Cancel anytime from the dashboard with one click. The 7-day free trial requires no credit card. After the trial converts to paid, you can still cancel at any month without notice or penalty.

DEPLOY IN YOUR REGION

21 datacenter locations on six continents

Pick the region closest to your users.

United States, Germany, Finland, Singapore, Australia, Brazil, Canada, Netherlands, UK, Spain, Italy, France, Sweden, Malaysia, India, Japan, Mexico, Poland, South Korea, Chile, South Africa and more coming soon

Browse all 150+ apps →

Try managed osTicket for 7 days

No card. Cancel from the dashboard.

Start free trial

Fully Managed osTicketas a Service

Deploy osTicket as a fully managed service starting at €9/mo. Get automated backups, SSL, updates, support and monitoring included.

osTicket

Automated Backups

Monitoring

Automated Updates

Auto SSL

Human Support

Custom Domains

Terminal Access

File Manager Access

What is osTicket

What osTicket does

Every app. Fully managed.Nothing extra to pay for.

Automatic updates and patches

Daily off-site backups

24/7 uptime monitoring

SSL, firewall, DDoS protection

Performance and scaling

Dedicated engineering support

Why teams pick managed osTicket

Hear from customers ​like you​​​​​​​

Kevin Blackwell

William Northfield

David Hartmann

Levi Nilsson

Wyatt Mitchell

Elias Koch

Tyler Hollander

Bastian Engel

George Adams

Atanas

James Smith

Edward Nelson

Tony Roy

Filip

Luke Hall

Luke Walker

Jeffrey Johnson

Gabriele Marino

Matthew Turner

Andreas Schmitt

Jacob Turner

Elias Gustafsson

Mason Hayes

Vinícius Rocha

Haruto Hashimoto

Henrik Otto

Three teams who run osTicket on DANIAN

Four ways to run osTicket

osTicket for specific industries

Frequently asked questions

Technical and configuration

Migration and onboarding

Billing, support, and platform

21 datacenter locations on six continents

Try managed osTicket for 7 days

Fully Managed osTicket
as a Service

Every app. Fully managed.
Nothing extra to pay for.

Hear from customers like you