Fully Managed FreeScout
as a Service
Deploy FreeScout as a fully managed service starting at €9/mo. Get automated backups, SSL, updates, support and monitoring included.
FreeScout is an open-source help desk and shared mailbox — a self-hosted alternative to Help Scout, Zendesk, and Intercom that gives small support teams an unlimited-agent ticket queue without per-seat pricing. The application is AGPL-licensed, runs on Laravel and PHP, and has been actively maintained by the freescout-help-desk project since 2018.
✓Free 7-day trial ✓99.9% Uptime SLA ✓No credit card ✓Cancel anytime
✓Free 7-day trial ✓99.9% Uptime SLA
✓No credit card ✓Cancel anytime

FreeScout
STARTING AT
USAGE
Germany
Finland
Netherlands
UK
Sweden
United States
Canada
Singapore
Japan
Australia
Brazil
South Africa+9 more →
ABOUT THE SOFTWARE
What is FreeScout
FEATURES
What FreeScout does
WHAT'S ALWAYS INCLUDED
Every app. Fully managed.
Nothing extra to pay for.
Every app you deploy includes the full managed service — security, backups, updates, and support from day one.
WHY MANAGED
Why teams pick managed FreeScout
REVIEWS
Hear from customers like you

No more maintenance headaches!
Finaly, I can relax and not bother with maintenance. Each of the softwares that we run on DANIAN is automated and running stable for couple months already. They even assist us with modifying the DNS records. Once we needed to modify the config of Nextcloud so that we are able to upload higher than 5GB files and they assisted us fast. I also love their documentation!

Kevin Blackwell

Best managed service
I previously ran Peertube, Mastodon, Mattermost and Mirotalk on other providers before switching to DANIAN. I was tired of handling the updates and backups myself. Not only that the performance is "out of this world" fast, but their tech support is amazing. Since then I added 5-10 more Apps on my account. I also love how they add more softwares on their list constantly!

William Northfield

Love the personalized service!

George Adams

n8n runs excellent

David Hartmann

Smooth experience
I needed a way to manage the projects and files for my company. This was the first time I learn about opensource. I asked their support and livechat and they assisted me immediately. I started with Openproject. Later I added Nextcloud. My team were able to get used to the apps fast.

Levi Nilsson

Bye GA

Wyatt Mitchell

Love the freedom
I wanted to use a crm for my startup. I signed up for the free trial. Tried out espocrm and dolibar and picked one. Their dashboard is very easy for a beginner. I recommend them and feel confident in choosing them.
Elias Koch

Wow just wow
After discovering DANIAN, I wished I'd found them sooner — their solution is excellent and deserves wider recognition. Very good solution!

Tyler Hollander

Professional tech support!

Bastian Engel

Their support team is the best!
I had a problem with my card and the subscription could not be renewed in time. I notified their support and surprisingly, they showed much understanding. They basically left my apps run until I solved the card issue. Other providers would have deleted my data in a heartbeat. This is the way to build client-vendor trust!

George Adams

Fair price and fast
4 months ago I activated n8n, Uptime kuma, Vaultwarden and Paperlessngx. So far everything is perfect. The performance of all apps is excellent. I contacted their support team couple times for using custom subdomains for the apps and they were fast and kind. I'm constantly recommending them to my network!

Atanas

Vaultwarden 10/10
I wanted to selfhost a passwords manager for my company but I didn't trust the mainstream providers. I tried out Vaultwarden for the free trial. I loved how their support team communicated with me professionally but still kind. I know that I can contact them whenever with whatever question I have. Recommended!

James Smith

Multiple locations options

Edward Nelson

Everything just works!
My focus is on my business, not running servers. I love that I can lauch any app without having to think about the tech behind it. Everything just works!
Tony Roy

Awesome support team!

Filip

Very proactive!
Today couple of the videos on my Peertube got viral. Before I even noticed, their support have notified me via email that they proactively upgraded my app with more cpu & ram so that it continues to work without any downtime. They left the upgraded app with the added resources for couple days until the traffic stabilizes. After that I had the possiblity to stay on the same plan or keep the upgraded plan. Out of gratitude I stayed on the upgraded one.

Luke Hall

Win-win!
I run a web design biz. After I perform the work for my clients, they constantly ask me for more software solutions. So I partnered with DANIAN. Not only I provide the requested softwares for my clients and get the increased revenue boost by delegating all to DANIAN, but also for those clients that wish to order directly from DANIAN, I send them an affiliate link. Win-win on all sides!

Luke Walker


Jeffrey Johnson

Awesome customer service
I needed to add analytics on my website but I didn't know anything about DNS. Their team guided me at all phases and they performed the changes for me. Additionally they were transparent and notified me of every change applied and steps performed.

Gabriele Marino

Good admin dashboard
Not only that I got Chatwoot, I also have access to the management dashboard. I love that I can view my hourly/daily usage and perform manual backups and restorations if needed. I don't need the level of control but it feels good to know that I have it if I need it.

Matthew Turner


Andreas Schmitt

Great service!
I configure custom Matomo tracking for my clients as a monthly service. Many of my clients were asking if they can selfhost Matomo instead of using the Cloud service. My employee recommended DANIAN. Basically, I can activate as much Matomo's in any of 20+ countries the same day. Additionally the affiliate revenue is a nice bonus.

Jacob Turner

Smooth experience
I was listing through youtube tuts on how to install Bookstack myself. Then randomly, I found their video playlist exactly for Bookstack. Got curious and went at their website. For the same price (or higher) that I would pay for just the VPS, with them I'm getting a fully managed Bookstack. It's a no-brainer decision!

Elias Gustafsson


Mason Hayes

Its a great service
Its a great service. I love the performance of my Mastodon community. It keeps on growing and I don't have any worries about backups, secuirity, updates, etc.

Vinícius Rocha

Very intuitive solution!
I wanted to use a nocode software for my company. A friend recommended them so I tried both Baserow and NocoDB, couple days later picked one.

Haruto Hashimoto


Henrik Otto
USE CASES
Three teams who run FreeScout on DANIAN
These are representative team types we set up most often. Each starts with the same flat €9 plan.
5-PERSON VOLUNTARY-ORG SUPPORT TEAM
Replacing per-agent SaaS after the yearly budget couldn't absorb it
Single shared mailbox, 5 agents, core install plus the Tags and Saved Replies modules. The team had been quoted higher than their yearly software budget for 5 paid seats on legacy SaaS plans — moving to managed FreeScout freed the line item back to mission spend.
100+ AGENT VOLUNTEER RESPONSE GROUP
Triaging thousands of inbound emails across timezone shifts
Distributed agents on rotating shifts, multiple triage mailboxes, Tags, Mentions, and Workflows for routing. Daily off-site backups with hourly snapshots on the database. Adding shift agents during a surge costs nothing — there is no per-seat charge to absorb.
3-PERSON INDIE SAAS
Pulling support out of a personal Gmail after the first 50 paying customers
Three mailboxes (support@, sales@, billing@), Workflows & SLA, Tags, API & Webhooks for Zapier hooks, WooCommerce module for order lookup, and the End-User Portal for paying-customer self-service. USA region matching the application stack.
COMPARISON
Four ways to run FreeScout
The choice isn't FreeScout or not FreeScout — it's where you run it. The four honest paths are the proprietary SaaS you'd be replacing, a self-managed VPS, a home server, or a managed instance on DANIAN. The math at 5 agents looks like this.
| PATH | 1 AGENT | 5 AGENTS | 10 AGENTS | ONGOING OPS |
|---|---|---|---|---|
| Help Scout (Plus, legacy per-user) | $44/mo | $220/mo | $440/mo | Vendor-managed. AI Answers add $0.75 per resolution; the new contact-based plan scales with customer volume. |
| Self-host on a $24/mo production-class VPS | $44/mo infra | $44/mo infra | $44/mo infra | 1–2 hrs/mo ops at €60–120/hr (patching, IMAP/OAuth, certs, backup verify). Effective €100–280/mo. |
| Home server (HP ProLiant ML30 Gen10, ~€800–1,500) | ~€18–55/mo* | ~€18–55/mo* | ~€18–55/mo* | + €17–32 electricity, + €40–80 business internet, + €10–20 off-site backup, + 2–4 hrs/mo ops. Effective €210–667/mo. |
| DANIAN Managed FreeScout | €9/mo | €9/mo | €9/mo | 0 hrs/mo. Patching, backups, monitoring, Microsoft 365 OAuth, certificate renewal, module install, restore tests — included. |
* Hardware amortised over 36 months. SaaS pricing reflects Help Scout's legacy per-user Plus tier; Help Scout's current contact-based plans (Standard from $50/mo, Plus from $75/mo, Pro from $90/mo) replace per-seat scaling with monthly contact-volume billing. AI Answers at $0.75 per resolution stacks on every plan. Verified May 2026.
BY INDUSTRY
FreeScout for specific industries
FreeScout earns its keep where per-seat SaaS pricing meets either tight regulation, tight budget, or both. Four industries where the application's open-source license, unlimited-agent model, and self-hosted control map cleanly onto a real operational problem.
FAQ
Frequently asked questions
Everything teams ask before signing up — answered straight, without sales speak.
Three groups: technical setup, migration, and how DANIAN works as a service.
01
Technical and configuration
02
Migration and onboarding
03
Billing, support, and platform
DEPLOY IN YOUR REGION
21 datacenter locations on six continents
Pick the region closest to your users.
United States, Germany, Finland, Singapore, Australia, Brazil, Canada, Netherlands, UK, Spain, Italy, France, Sweden, Malaysia, India, Japan, Mexico, Poland, South Korea, Chile, South Africa and more coming soon

