Skip to main content

Fully Managed FreeScout for Business Owners

Fully Managed
FreeScout
for Business Owners

Open Source Software as a Service (SaaS)
Software Preview Image
Start using FreeScout

Sign up and get free €‎100

Sign up and get free €‎100

Click to activate FreeScout

Click to activate FreeScout

Fair & predictable pricing. Pay as you go per day/month

Fair & predictable pricing. Pay as you go per day/month

You can just Focus on the Benefits FreeScout provides to Grow Your Business

You can just Focus on the Benefits FreeScout provides to Grow Your Business

FreeScout is the Open-Source Help Desk and Ticket Management Platform That Revolutionizes Customer Support by Providing a Powerful, Flexible Alternative to Expensive Proprietary Solutions
FreeScout is the Open-Source Help Desk and Ticket Management Platform That Revolutionizes Customer Support by Providing a Powerful, Flexible Alternative to Expensive Proprietary Solutions
Sign Up
Sign Up
You can relax knowing that we are taking care of Encryption, Security, Installations, 
Updates, Migrations, Monitoring, Upgrades, Scalability, Customizations, DNS, SMTP & Backups
You can relax knowing that we are taking care of Encryption, Security, Installations, Updates, Migrations, Monitoring, Upgrades, Scalability, Customizations, DNS, SMTP & Backups
Software Preview Image
Start using FreeScout

Benefits

Scale

SCALE

Scale your business with STABLE security and performance

Faster

FASTER

Grow FASTER with focus on your clients, not infrastructure

Predictable

PREDICTABLE

Grow profitably with PREDICTABLE costs

Dedicated

DEDICATED

Reduce your roadblocks with DEDICATED 24/7/365 support

Free Trial

FreeScout features & resources

Unified Multichannel Inbox

Consolidate customer communications from multiple channels into a single, powerful interface that streamlines support operations. Manage emails, web forms, and various communication channels without switching between multiple tools. Ensure no customer inquiry goes unnoticed with a centralized, easy-to-navigate support ecosystem. Reduce response times and improve team collaboration through an intuitive, comprehensive communication hub. Transform your customer support from fragmented interactions to a seamless, efficient experience.

Advanced Ticket Management

Optimize your support workflow with intelligent ticket routing, prioritization, and tracking capabilities. Automatically assign tickets based on expertise, urgency, and team availability. Create custom workflows that ensure each customer inquiry receives the most appropriate and timely response. Implement sophisticated tagging and categorization systems that provide deep insights into support performance. Streamline support operations and improve overall customer satisfaction through intelligent ticket management.

Customizable User Permissions

Take complete control of your support team's access and capabilities with granular user role and permission settings. Define precise access levels for different team members, ensuring information security and controlled collaboration. Create a flexible support environment that adapts to your organization's unique structure and communication needs. Protect sensitive customer information while promoting transparent, efficient team interactions. Implement a robust security model that balances accessibility with data protection.

Self-Service Knowledge Base

Empower customers to find solutions independently with a comprehensive, easily navigable knowledge base feature. Create and manage a robust repository of support articles, FAQs, and troubleshooting guides that reduce support ticket volume. Enable customers to resolve common issues quickly and efficiently without agent intervention. Provide 24/7 support resources that improve customer satisfaction and reduce support team workload. Transform customer support from reactive problem-solving to proactive information sharing.
Software Source
Documentation
Video Tutorials

Global Reach

Global Reach

21 worldwide locations

21 worldwide locations

Activate & Scale any Software near your customers

Activate & Scale any Software near your customers

United States, Germany, Finland, Singapore, Australia, Brazil, Canada, Netherlands, UK, Spain, Italy, France, Sweden, Malaysia, India, Japan, Mexico, Poland, South Korea, Chile, South Africa and more coming soon

United States, Germany, Finland, Singapore, Australia, Brazil, Canada, Netherlands, UK, Spain, Italy, France, Sweden, Malaysia, India, Japan, Mexico, Poland, South Korea, Chile, South Africa and more coming soon

Browse Apps
Browse Apps
Global Reach Map

 🇺🇸°🇩🇪°🇫🇮°🇸🇬°🇧🇷°🇦🇺°🇬🇧°🇪🇸°🇸🇪°🇲🇾°🇨🇦
🇳🇱°🇿🇦°🇮🇹°🇫🇷°🇵🇱°🇲🇽°🇯🇵°🇮🇳°🇰🇷°🇨🇱

 🇺🇸°🇩🇪°🇫🇮°🇸🇬°🇧🇷°🇦🇺°🇬🇧
🇪🇸°🇸🇪°🇲🇾°🇨🇦°🇳🇱°🇿🇦°🇮🇹
🇫🇷°🇵🇱°🇲🇽°🇯🇵°🇮🇳°🇰🇷°🇨🇱

Frequently Asked Questions

Here are some most commonly asked questions

How does DANIAN charge me?

Our billing is simple and transparent: DANIAN charges you for each App per day/month.
Go here to try out the Price Calculator

What type of support does DANIAN provide?
We provide the following support:
  • Live Chat support
  • Email support
What are the maximum resources per App?
Currently these are the maximum limits:
  • 512 GB RAM
  • 64 vCPU's
  • 16 TB Storage
  • 12 Gbps Network speed
Which datacenter locations are available?
The current locations are:
United States, Germany, Finland, Singapore, Australia, Brazil, Canada, Netherlands, UK, Spain, Italy, France, Sweden, Malaysia, India, Japan, Mexico, Poland, South Korea, Chile & South Africa.
Can I have multiple Apps in multiple datacenter locations?
Yes. You can have as many Apps in as many locations you wish.
Can an App be migrated from one datacenter location to another?
Yes. In the App portal just click to request the migration. Then the system will send an update via email notifying you when the migration is finished.
Where does DANIAN store my data?
DANIAN stores your account data in the EU, protected by some of the strictest privacy laws in the world. Your application data is hosted in the country where you choose to deploy the services.
How does the automated App upgrade process works?
The majority of the Apps start with the required minimum 1 vCPU/RAM.
At all times you have complete control over the resources usage of your App by looking at the Stats Tabs in your account.
The moment that your App starts to use above the assigned vCPU/RAM limit, it will be upgraded automatically to the next level (so that it doesn't stop working). That day we will automatically inform you via email about this event. We will ask for your consent to upgrade the App to the next package.

A. If you agree, the system will automatically perform the change.
B. If you disagree, we will move the resource limits back to the original package. In that case note that if you lower your usage, the App will continue to perform as usual. But if you continue to increase the usage, the App will automatically slow down & restart from time to time due to the insufficient resources.

Note: We will never perform an upgrade and charge you for it without your explicit consent.

Start your Free Trial today

100 € Free Credit

Create Account